Are you a natural communicator looking for a flexible remote job?
You’re in luck! You can find several work-from-home jobs. Liveops, a virtual call center firm, offers several of these.
However, is Liveops legitimate? Is it worth considering?
This Liveops review will help you decide if Liveops jobs are worth accepting.
Liveops is a sales training course that promises to show you how to earn a 6-figure income by being a “closer”.
In other words, taking sales calls for high-ticket coaching programs.
Honestly, it’s not a bad premise…
If you’re looking to trade in one job for another, with even less security.
Ok, all snark aside, sales isn’t a bad industry. Salespeople are always in demand, and – if everything is aligned – you can earn a good to great income.
Unfortunately, that relies on everything actually working properly. And in 99/100 organizations, that’s just not the case.
The biggest problem with being a “closer” is that – no matter how much money you make – you’re entirely at someone else’s mercy. If it’s not your program or your business, then your income can always be taken away.
The second biggest problem is lead flow/quality. The average no-show rate for most coaching programs is 50-70%. That means if you get 8 calls on your calendar per day, 4-5 of them won’t even show up. In other words, half your day (and half your potential income) is wasted.
The third problem is the actual commission rate. Now, this isn’t actually a problem, except that most of these training programs tell you you can land a $1,000+ commission check every day.
The thing is, the average commission rate for an online coaching program is $500. So, to hit that $1,000 commission, you’d have to close at least two sales a day.
But if 4-5 of your calls no-show every day, that means you have to close 2 out of 3/4 calls. Giving you a 50-75% close rate. And frankly, if you’re that good of a closer, you should have your own training program.
The final problem here is consistency. Sales is and always has been a cyclical industry. You’ll have great months and terrible months. If you can stomach that, great.
But what if, instead, you could have a consistent stream of income with a reliable amount of cash coming in every single month?
What if you could build a passive income stream that’s actually passive?
An income stream that doesn’t require:
- Being on the phone all day
- Wasting hours of your life when people no-show
- Trading your time for money
- Financial stress during a bad month
- Letting someone else control your fate
An income stream that brings in consistent revenues every single month (from a couple thousand dollars to well over $10,000)?
An income stream you could actually build in your spare time, and grow as large or as small as you want to, without having to spend hours a day chasing prospects and reciting the same sales pitch over and over again?
If that sounds like something you’d be interested in, check out Digital Real Estate.
However, if you’d still like to know more about Liveops, keep reading.
Table of Contents
Pros: What I Liked
- It's a flexible job from home. You can work at your own pace.
- Applying for Liveops positions is free.
- Certification classes are also free and can help you get more employment.
Cons: What I Didn't Like
- Pay for a background and credit check.
- You are not compensated for certification training.
- Many agents feel underpaid for their talk time.
What Is Liveops?
Liveops is a virtual call center that provides customer assistance to brands and businesses.
The company began in 2000 in the founder’s Florida garage. One of its first significant initiatives required many call center agents. As a result, the organization determined that typical call center methods would not suffice.
So the corporation went virtual. Instead of constraining call center employees to office cubicles, Liveops enables agents to work from home and receive and answer calls for companies they represent.
It was ideal for the company, clients, and agents. Liveops soon had Fortune 500 clients.
Liveops has grown to a vast network of call center agents around the country.
Industry adoption of Liveops is increasing. It is always looking for professionals who can give the same level of customer service.
What Are Liveops.com Jobs? Liveops Career Opportunities
Liveops allows call center agents to work from home.
As an independent freelancer at Liveops, you choose your own schedule and clients.
As a call center agent, you must represent a brand and deliver excellent customer service. Liveops offers a diverse clientele, including:
- Retail support
- Inbound sales
- Tax support
- Insurance sales
- Insurance claims
- Healthcare patient support
- On-demand entertainment
- Home delivery support
- Customer service
- Government support
- Data Entry call center jobs
Liveops serves a variety of industries, each requiring unique technical and soft talents.
So, suppose you’ve worked in retail and have experience processing orders and aiding clients. In that case, you’ll do well as a retail customer service representative. Healthcare support may be a good fit for you if you are compassionate and can empathize with folks on prescription drugs.
Almost any form of customer work can be found here. You can also train for these different industries to increase your career and income.
Liveops Jobs From Home: What Is Like To Work At Liveops
Liveops encourages work-life balance and flexibility. Work hours are flexible for Liveops agents. Agents can design a work schedule that suits their lifestyles.
But, if you want to work for Liveops, keep in mind the following:
This is a home-based job. As an independent agent, you must prepare your own gear and equipment.
My list of work-from-home jobs that include equipment is attached.
You need a dedicated, quiet workspace. Agents must work in quiet areas to successfully communicate with consumers.
If you don’t like calling, try these remote chat jobs.
You have a 6-month contract. Liveops will then review your performance and decide whether or not to renew your contract. A lack of activity can impact your chances of being re-hired, according to Liveops.
You are not a regular employee. You don’t get employment benefits. You can work for other companies as long as you respect the contract with the company you represent at Liveops.
Is Liveops Legit?
Any internet employment opportunity should be viewed with suspicion. “Is Liveops legit?” you may have been wondering.
Yes, Liveops is a legitimate company.
Living Ops has been in the business of providing customer service employment for over 20 years. As a result of its notoriety, it has garnered numerous important awards, including:
- Named one of Inc.com’s 5000 Fastest-Growing Private Companies
- Bronze Stevie Award Winner in Sales and Customer Service 2021
- FlexJobs named us one of the Top 100 Remote Workplaces to Watch in 2019 and 2020.
- Liveops has an A+ rating with the Better Business Bureau. Liveops is based in Arizona, according to their website.
In addition to its own Facebook and LinkedIn pages, Liveops maintains a Twitter account and a YouTube channel.
BBB and Liveops have warned against criminals utilizing Liveops to offer fake online employment. Increasing demand for remote work has led some to prey on others using established organizations like Liveops.
No third-party services like Telegram or Skype are used by Liveops.
Watch out for the warning signals if you’re looking for internet or home-based work to avoid fraud.
How Does Liveops Work?
Liveops works with businesses that need customer service professionals. Liveops provides the agents so that its clients do not have to.
Clients of Liveops come from a wide range of sectors. You may be able to tolerate more than one “line” or brand at a time, depending on your abilities.
But first, you must meet Liveops’ technical and qualifying requirements as an independent agent.
How To Become A Liveops Agent: The Application Process
Liveops has minimal agent eligibility requirements. To get Liveops employment from home, you must:
- Age 18 or older
- graduated from high school
- Reside in an eligible US state
Liveops can hire qualified candidates in the following states:
How To Apply At Liveops?
Liveops’ application process is simple. To begin, job seekers must meet the basic eligibility conditions.
Next, check out the current openings and find a Liveops work from home job that suits you.
Each job listing includes the client’s needs, required abilities, and prospective pay. The list for independent contractor call center representatives would be:
Liveops Requirements: Computer Requirements & Credit And Background Check
Before joining Liveops, you must meet the computer requirements and pass a credit and background check. The following computer needs should be ready when you are:
For the telephone:
For the computer and internet:
For independent contractors, these are the technical requirements:
- Unreliable PCs and office equipment
- a reliable wired internet
- Quiet, distraction-free workplace
You will need a peaceful space to work because you will be conversing and listening to consumers.
You will be able to deliver the most satisfactory service to consumers and build a solid reputation with Liveops if you achieve these technical standards. You don’t want your computer or internet connection to go down when you’re on the phone. So plan ahead to get onboarded swiftly.
The whole application procedure, including the background check, takes about a week. Depending on the applicant volume, it may take longer.
How Much Does Liveops Pay?
How much may Liveops online jobs pay? This is another important question.
That depends on the software and the volume of calls.
Some clients would pay between 25 and 34 cents per minute to talk.
It’s around $15-$20 an hour.
Some consumers pay an introductory rate plus commission, while others pay only commission.
Here’s a visual representation of what you could make using Liveops:
As an independent contractor with Liveops, you can pursue other work-from-home opportunities. You merely need to develop a schedule that allows you to give excellent customer service during working hours. It’s a great approach to generate money from home using the same technologies (computer and internet).
Liveops Reviews And Complaints
Is Liveops a good employer?
I looked up several Liveops employment reviews online to find an answer to this subject.
1st, I checked Glassdoor’s Liveops reviews
I noticed that Liveops has a 4 out of 5-star rating. Most people are pleased Liveops allows independent agents to operate from home.
The most common issue I heard is that Liveops agents are paid based on call volume.
I’ve also observed a lot of praise for the workplace culture. Agents adore the CEO, Greg Hanover, for showing genuine concern for them.
Overall, Liveops’ evaluations on Glassdoor appear positive. Let’s see what Liveops reviews on Indeed say.
Indeed gives Liveops 3.8 stars out of 5. Similar to Glassdoor, one of the best things about working at Liveops is that you can have a flexible work schedule. Working with your own hours is such a convenience.
However, many agents still dislike the paid amount per chat time.
I’d also like to mention that some people think Liveops are a terrific method to work from home. Although Liveops agents do not receive conventional job benefits, their flexibility seems to compensate.
Finally, let’s look at Liveops’ BBB profile. Despite the BBB’s A+ rating, Liveops only gets a 1.5-star rating from customers. This is a low the customer satisfaction.
Currently, there are 35 complaints, 19 of which have been resolved in the last year.
So, What Were The Liveops BBB Complaints?
One user claimed that she was wrongfully “fired” from the system and accused of fraud despite legally clearing the background check and going through the onboarding process.
Another reviewer said it’s unfair that Liveops doesn’t guarantee base pay. The pay for chat time is paltry.
Is Liveops A Scam?
So, is Liveops a scam? Not technically. You can make money with this program, and if you want to take the first step into the world of online business/marketing, this isn’t a bad way to go.
But at the same time, sales is a job, not a business. You’re not going to reach time freedom or financial freedom if you’re always trading your time for money.
Remember, there’s a good chance you’ll be spending most of your day on the phone.
However, since you’re looking at a 50% no-show rate, you’ll also have a lot of dead time. And that’s time you can use to build a more reliable, more passive income stream.
What if you could use a couple hours a day of free time and your reward was a $500 to $2,000 payment that came in every single month?
What if you could get started today and have your first payment in a week?
And what if you could double it next week?
Well, that’s the power of Digital Real Estate.
Your laptop and an internet connection is all you need.
Some of the most successful students in this program run their entire 6-figure businesses from:
- A camper in the middle of the woods
- A beach chair on the water in Mexico
- A small villa in Greece
They’re able to travel around, living their lives first, and focusing on their income second.
Because even if they stop working for an extended period of time, the money keeps coming in.
So adventure, memories, and experience are the top priority.
And they never have to worry about how to pay for the next trip, or consider asking for time off.
If this sounds more like the type of life you want to lead, just click here to find out more about Digital Real Estate.
So, this concludes our Liveops review. Is Liveops a legit company?
I’ll repeat it: Liveops is a legitimate company that hires independent customer care representatives. It has over two decades of experience and an established track record.
Liveops allows for flexible work-from-home arrangements, but others believe the pay rate is lacking. Your time commitment will depend on the number of calls you receive.
But not everyone. You must be able to communicate well and deliver good customer service.
Are There Any Alternatives to Liveops?
Yes, there are plenty of sales programs to choose from if you want to pursue this business model. Here are just a few:
- Local Sales Hero
- Sales Rabbit
- Digital Sales Society
- Guide To Starting A Direct Sales Company
- Online Sales Pro
Our #1 Recommendation For Making Money Online In 2022?
Our review team has spent months researching, reviewing, and vetting dozens of business models and thousands of programs.
While there may be no “perfect business”, the research IS conclusive:
Whether you’ve never made a dollar online, or you’ve been in this space for a while but never really “made it,” Digital Real Estate is for you.
1) It’s Flexible: got an hour a day? You can do this. Ready to drop everything else and dive in full time? You can do this. Yes, the more time you put in, the faster you see results. But even with a little time each day, you can move the needle in a Digital Real Estate business.
And because this system is so flexible, you don’t have to constantly be working to make more money. It’s called PASSIVE INCOME because if you stop working, the money doesn’t.
Imagine taking 3 months off to just tour around Europe, rent a cabin in the woods to write a book, hike the Appalachian Trail, or live on the beach and surf all day.
This is only possible if you have an income stream that’s not tied to your time.
2) You Own & Control EVERYTHING: As a commission salesperson, you don’t own anything. You have no control over lead quality, commission rates, or even your time.
With Digital Real Estate, you own the assets, which means you have all the power and all the control.
3) Little To No Startup Costs: It’s possible to get into Digital Real Estate with zero dollars upfront. Because, using the strategies outlined in this program, you can get a client to pay you BEFORE spending a penny out of your own pocket…even before you do any work.
Even without getting paid in advance, you can have your first Digital Rental Property up, running, and generating profits for less than $100.
4) Easy To Duplicate: Ok, here’s the best part: once you have your first Digital Rental Property up and running, you can literally DOUBLE your income with a few clicks, a couple keystrokes, and a single phone call (and you don’t actually need the phone call).
Remember: each Digital Rental Property is worth $500 to $2,000 a month in semi-passive income (over 95% profit). Every time you decide to create another one and increase your income, it gets easier.
Because you have more knowledge, more experience, more results, and more momentum.
If you wanted to double your income as a salesperson, you’d have to double the number of calls you take OR double your close rate. And, guaranteed that’s a lot harder than a few clicks and a few minutes of your life.
5) Make Money Helping Real People: This part is what makes it all worth it. As a salesperson, your boss might convince you that what you’re selling improves people’s lives, but in reality, you have no control over what happens once they fork over the money.
But with Digital Real Estate, you’re actually helping people by solving your clients’ biggest problem:
Small, local businesses need more customers, and with Digital Real Estate, you are unleashing a flood of happy, paying customers for these businesses.
You make money by helping them make money.
Not a big, faceless corporation either…a small business owner who’s using that money to put food on the table for their family, start a college fund for their kids, or take care of a sick parent.
Once you see how Digital Real Estate makes a real impact in the lives of real people, you’ll sleep like a baby with a big smile on your face.
Now, the choice is yours. You could continue browsing, looking at opportunities like Liveops which could one day make you money.
You could continue researching, never making a decision.
OR, you could take a look inside, consider what you really want, and join a program that makes your dreams a reality. At the same time, joining a community of over 2,000 successful students that are living life on their own terms thanks to Digital Real Estate.
A consistent, reliable, semi-passive stream of income that doesn’t depend on you or your time to keep producing profits.
All while genuinely helping real people who are grateful and happy to pay for it.
If this sounds more like what you want out of life (or if you just want some nice side income), click here to learn more about Digital Real Estate.