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Birdeye Review (2022 Update): Best Customer Feedback Tool?

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Updated: December 29

By: Scam Risk - Expert Reviewer

Birdeye Review 2021

The reputation of your company is a precious asset. Online reputation management can help you in making the most out of it.

When customers consider doing business with you, they want to know that not only will the products meet their needs, but that the experience of doing business with your company will be good as well.

The better your brand’s reputation, the more likely people are to pay for your product or service, resulting in more earnings for your company.

This is why the reputation of your brand is so important to your business’s success. And this is why the reputation of your brand has actual value.

Now before I say anything else…

DISCLAIMER:
This Birdeye review has been thoroughly researched with information and testimonials that are available online to anyone in the public. Any conclusions drawn by myself are opinions.

Pros: What I Liked

  • Customer Feedback Monitoring
  • Customization of customer review requests templates
  • They have a dedicated team to pull contacts to send customer review requests
The Good

Cons: What I Didn't Like

  • More platforms on which to completely integrate would be advantageous.
The Bad

Table of Contents

You can handle your own online reputation by being your own customer service rep. However, reputation management requires a significant investment of time and effort in order to fix horrible business practices, reply to online reviews, and keep track of competition reviews.

It would be a wise decision to invest in online reputation management software to automate these processes and free up more time to conduct your business.

One of the top companies in the reputation management space is BirdEye and will be the focus of our review in this article.

What To Expect From This BirdEye Review

This review will go over Birdeye to see if it really is the best reputation management course out there.

You’ll learn whether reputation management is the right online business for you.

And at the end, you’ll find answers to some of the most frequently asked questions regarding Birdeye and reputation management in general.

But most importantly, you’ll see the exact system many others have used to build their own internet marketing business to over $40,000 a month in mostly passive income.

This system made them swear off reputation management for good because it uses some of the same skills but in a much more powerful and profitable way!

BirdEye Review:  What Is BirdEye?

Can Birdeye fix your negative reviews online

Birdeye is a successful experience marketing platform that thousands of companies use to boost their online visibility and attract new customers.

Among the tools available to help you contact and engage consumers are business listing management, online review generating, two-way text messaging, customer satisfaction surveys, and a mobile application.

Birdeye integrates with all major review management platforms as well as the industry’s leading ERP, PMS, POS, and CRM systems.

Birdeye is a well-known leader in the reputation management space, with one of the most comprehensive platforms on the market.

Its main competition is Podium, which normally costs $100-200 more every month. Birdeye also competes with industry-specific businesses such as Doctible, NexHealth, and Swell in the dentistry market.

When comparing Birdeye to rivals, it’s important to make a list of the particular items you want and see which company offers the most for the lowest price.

BirdEye Review:  What Is Birdeye Used For?

Birdeye claims to improve the review management systems of local businesses

Local businesses use Birdeye to strengthen their online presence and gain new customers.

Is BirdEye An SaaS Company?

Yes, Birdeye is an Saas company. In fact, Birdeye has been selected as a finalist for two (2) Saas Product Awards for 2021 in the Best SaaS Product for Healthcare / Pharmaceutical category, and Best SaaS Product for Digital Marketing category.

Who Owns BirdEye Reviews?

Naveen Gupta and Neeraj Gupta created Birdeye in 2012.

Today, the two remain in the leadership team of Birdeye, Naveen as CEO, and Neeraj as CCO.

How Long Has Birdeye Been In Business?

Birdeye has been in business since 2012.

BirdEye Features

Listings

It is important that your business listing data is accurate and consistent across all major online directories. This is a key element of Google’s search algorithm, and it guarantees that customers can locate your contact information online.

Birdeye allows you to quickly create a business profile for each of your online sites. Your name, address, and phone number (NAP data), business category and description, photographs, and hours of operation are all included in your profile.

Birdeye‘s listings tool searches over 100 websites for information for each of your locations. The tool indicates incomplete or incorrect listings and enables you to immediately correct any mistakes.

Online Reviews

The generation and management of online reviews is the primary reason why many customers use Birdeye. This boosts your SEO performance and brings in new customers.

According to a recent survey, 86% of customers check online reviews for local businesses, and 57%  would not use a business with less than four stars rating.

Review Generation

Customers of Birdeye use the platform to create hundreds of customer reviews. These reviews are published on websites such as Google, Facebook, and ZocDoc, and they help future prospects make communication and in evaluating your business.

Email and SMS campaigns that you create during implementation are the primary means of generating reviews. These campaigns integrate with your practice management system or ERP to automatically deliver messages to customers after appointments or transactions.

Customers get a message with instructions on how to quickly leave a review on the platform of their choosing.

Birdeye can publish your customers’ feedback to over 150 sites, including ZocDoc, Zillow, Yahoo!, TripAdvisor, RateABiz, Healthgrades, Google My Business, Facebook, Angies List, and Amazon.

Review Monitoring

Birdeye monitors hundreds of sites for reviews about your business. This covers both reviews that you request from customers and those that you do not request. The system notifies you of new reviews, which you can control using the dashboard shown below.

The list of future prospects makes communication more effective

Review Management Systems

Birdeye compiles all of your reviews from all platforms into a centralized dashboard. Your team can respond to reviews in a timely way using this dashboard.

Birdeye can also be used to share customer reviews on your website and social media accounts. To display your ratings and reviews, the platform features a customizable widget that you can embed on your website. There are various designs available, including the one shown below.

Campaigns

Birdeye‘s Campaigns module lets you create and send email and SMS reviews requesting campaigns to groups of customers. Review campaigns, feedback surveys, or any other sort of general marketing campaign may be used in these email and SMS review requesting campaigns.

To start, decide whether you want to create an automated drip campaign or a one-time campaign. Following that, you define your target audience, choose a message template, and then schedule the campaign.

Local businesses need campaigns module

Birdeye has a basic editing tool for creating email and text messages. The editor enables you to insert fields like company name and phone number dynamically. It also offers a tool for visually previewing the message as you create it.

The Birdeye platform features a unified inbox for your team to handle all two-way customer conversations. Every customer communication is consolidated into a single discussion thread. Birdeye‘s unified inbox has the following advanced features:

1. The ability to share photos and attachments

2. Message templates to help you respond more quickly to frequent subjects or inquiries.

3. Automated reviews responses.

4. The option to assign specific teammates to individual conversations.

5. An inbox where you can keep track of unread messages and mark conversations as finished.

Webchat

The Birdeye platform comes with a chat widget that you can include on your website. You may configure the tool to respond to your most frequently asked questions automatically, or you can have a member of your team manually respond to incoming messages.

All customer communications are saved in Birdeye‘s inbox where your staff can respond.

The chat widget can be fully customized. This covers the chat window’s size, colors, welcome greeting, and automatic messages.

Customers that use Birdeye generally set up automatic messages to accept appointments, communicate operating hours of operation, and respond to problems.

Surveys

To have access to Surveys, you must buy Birdeye‘s Premium Plan. You may use this tool to generate and send any form of survey to your customers or patients.

It operates in a manner similar to popular survey tools such as Survey Monkey and Google Forms and offers features such as making particular questions compulsory and question skip logic.

Net Promoter Score (NPS) surveys, one-question surveys dedicated to particular customer interaction, new customer reviews, and internal staff surveys are all popular survey types among Birdeye clients.

Birdeye recently released Pulse Surveys. Pulse Surveys are two-way interactive surveys that enable respondents to text in their responses to each question.

Referrals

Birdeye has also developed a tool that enables customers to manage referral campaigns. Customers of Birdeye can utilize this platform to gain additional customers via word of mouth.

The referrals dashboard makes it simple to monitor the number of referral requests made, the number of times those requests have been shared by current customers, and the number of leads created by referral campaigns.

Email referral requests are issued to current clients. Birdeye users may refer their friends and family via a unique link, email, text message, or social media.

Ticketing

Ticketing is restricted to the Premium Plan. You may use this tool to convert incoming reviews into customer support tickets. When a new ticket is received, you can assign it to a team member for follow-up. You can also categorize the complaints based on their location or type.

Insights

To have access to Insights, you must first buy the Premium Plan. This dashboard gives detailed information on the performance of each of your sites across a number of categories that you created during setup.

This enables you to view customer sentiment for each location’s overall experience, team attentiveness, product or service value, and the most often cited topics by your customers.

Benchmarking

Benchmarking is also restricted to the Premium Plan. This dashboard enables you to view how your company compares to its top competitors. The tool can be customized to include the same categories as the Insights dashboard.

Reporting

Birdeye has developed insightful reports based on data from your company profile and customer reviews. The reports available in Birdeye are Review reports, Sentiment reports, NPS reports, Traffic reports, Usage reports, ROI reports, and Service reports.

The review reports show you how your review and rating performance is trending over time. You may sort your reviews by source and by location. During onboarding, your exact settings are customized.

Mobile App

Birdeye offers a mobile app that is compatible with both iOS and Android devices. This application has many of the same features as the web application. It’s especially great for responding to reviews and handling customer conversations when you’re on the go.

Birdeye Pricing

Birdeye‘s price for a single location begins at $299 per month. The overall cost is determined by the products you purchase and the number of locations you have.

1. The Standard Plan is $299 per month for listings, third-party reviews, and promotions.

2. The Professional Plan is $399 each month and includes listings, third-party reviews, campaigns, and interactions.

3. Premium Plan: Only custom quotations are available; includes surveys, ticketing, insights, and benchmarking.

4. A free Birdeye demo is available.

Can I Make Money In BirdEye?

Yes, You can!

But…

There’s a lot that comes along with reputation management that many people struggle with.

Now, don’t get the wrong idea…

It’s not impossible to make money with reputation management, but if you’re gonna put in the amount of grueling work to do this business (which, trust us, isn’t easy), you might as well bring in some REAL money while you’re learning the ropes.

BirdEye Review:  Are BirdEye Reviews Fake?

Birdeye reviews are legit!

It is entirely possible to build a profitable, successful reputation management business… But there are better ways to build a business other than with reputation management.

BirdEye Review:  What Are The Top Companies In The Reputation Management Space?

The following are the top ten best online reputation management companies in 2021, according to Quicksprout:

1. WebiMax – Ideal for small local businesses that need hands-on support.

2. NetReputation – Excellent for efficient customer support.

3. InternetReputation.com — Perfect for managing personal reputation.

4. Podium – The best option for automatically obtaining online reviews.

5. SEO Image – The most appropriate ORM for legal and medical professions

6. Gadook – Excellent for rebranding after reputation attacks.

7. BirdEye – Excellent for obtaining Google and Facebook online reviews.

8. Reputation.com – Helpful for learning about the reputation of your competitors.

9. Go Fish Digital – The best option for improving Yelp online reviews.

10.Netmark.com – Perfect for hands-off, quick responses to reputation hits.

Bird Eye Customer Online Reviews

Positive Reviews Online

Below are 3 samples of positive reviews found on the Software Advice website.

Birdeye negative online reviews

Birdeye negative online review

Negative Reviews Online

Birdeye negative reviews online

BirdEye Review:  Conclusion

Birdeye is a popular experiential marketing platform that is utilized by over 60,000 companies, small businesses, and large businesses, to boost their online presence and attract new customers. It leads the market in terms of the number of tools and features it provides. Many other platforms, for example, do not provide business listing management or a fully-featured survey tool.

But, when it comes to building a business, you have plenty of options.

And even if you’re dead set on becoming a tech marketer, you’ve got way better options than Birdeye.

Keep in mind, we don’t get paid to promote any of the programs we review. We personally think reputation management is a great business model, but you could end up leaving way too much money on the table.

What Is Our Top Recommendation For Making Money From Home In 2022?

 

Digital Real Estate

Our review team has come across a program in the real estate industry that is next level!

Although it’s not real estate in the traditional sense, it’s all digital.

Yup, Digital Real Estate!

Where Birdeye falls short is in scalability.

You can’t realistically expect to be able to work all hours of the day from home doing cheap little surveys… you’d run out of time.

But what if you leverage it?

With this digital real estate program, you will be getting clicks from multiple sites at every minute of the day and never have to pick up a phone once!

Sound too good to be true? Of course it does! But it isn’t…in fact, business owners wish they had this skill!

All you have to do is build and rank a website and forward the jobs off to a business owner in town, you could even email it to them!

This works for literally any service based business, tree service, plumbing, towing, etc.

How do you get paid and how much?

Simple, after you forward the jobs off to a business owner and he makes some money off of them, you simply ask to make the deal beneficial for each other.

A fair price to charge per lead, depending on the industry is 10-20%…let’s just use the tree service industry for example and go by worst case scenario.

Let’s say you build and rank the site and only 10 jobs a month come in. The average tree service job is anywhere from $500-$2000!

That means at bare minimum you have an asset worth $500 a month!

See why they call it digital real estate now?

That’s a rent payment.

The great thing is how easy it is to scale. You don’t have to answer the phone…all you have to do is get the phone to ring.

Remember Birdeye doesn’t really offer huge profit margins, right?

This one actually allows you to collect big sums without being on the internet all day.

Truly passive income!

The training program takes making money online to a whole other level. The owner of the program walks you through how to build and rank a site hand in hand, with the occasional voice over when he is sharing his screen.

You will learn the importance of keywords, website name, how to send call notifications via email, backlinking, etc.

Once the training program is completed you will also have access to a Facebook group that is so much better than any of the groups you’ll find for other models in our opinion.

This group is much more active.

future prospects makes communicatio

Unlike Birdeye, where you’re just a slave to time…these websites turn into your employees and they work 24/7. A business will always want more leads and another job. In fact it doesn’t even matter that the job isn’t coming from their website name…they see it as it is…expanding digital real estate.

Unlike Birdeye, more people have been able to walk away from their 9-5 job as well.

Digital real estate allows you to have total passive income with most of your day being spent WITH your family

Now, I know you probably have tons of questions…

So, check this out to learn more.

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